Training aims

Format and pedagogy

The format of the courses:

The duration of the training is 14 hours, over 2 days

The training is usually made up of 8 to 12 people for better individualization of learning.

  • Theoretical and practical contributions
  • Scenarios, role plays
  • Workshop workshops


The topics covered during the training:

French relational excellence
  • Welcome made in France: socio-cultural specificities
  • From reception to hospitality: efficient reception processes and techniques
  • Personalization of customer / user contact
  • Incivility management
The image and the presentation at the service of the quality of the reception
  • Importance of image in communication
  • Mastery of the balance between posture, posture and personality
  • Colorimetry
  • Morphological analysis

In addition

Anyone interacting with customers

Conditions of admission : 

  • B1 level in French

For more information on the different language levels Click here.

It is possible to integrate a course throughout the year, depending on the number of registrants. New classes can be created on request.
For more information, please contact us using the contact form at the bottom of the page. 

You can finance this training by self-financing, or OPCO companies.

14h training:
1200 € per person, inter-company

* For an intra-company service: Please contact us using the contact form at the bottom of the page. 

A final simulation session, using the concepts mentioned in the course

Documents and materials for Participants
A skills assessment sheet is given to each registrant as well as a training certificate.

Pedagogical supervision
The training is led by specialized trainers.

Download the training sheet 

For any questions, quote request or reservation, please contact our team using the contact form.


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